Mitarbeiter IT Helpdesk / Data Center (m/w/d) bei einem Telekommunikationsunternehmen
Core
Providing 1st level IT support via phone, email, and ticketing systems while managing data center operations for a telecommunications client.
Role type
IT Helpdesk & Data Center Technician
Builds
IT system stability and user support for a telecommunications provider
Domain
Telecommunications / IT Operations
Required skills
Microsoft Office environment, Windows 10, Exchange, SharePoint, ticket management, on-site actions, hardware component replacement, process documentation, process improvement, incident escalation
Preferred skills
IT vocational training (Fachinformatiker für Systemintegration), shift work readiness, analytical thinking, proactive work style, English (spoken and written)
Technologies
Microsoft Office 2016, Windows 10, Exchange, SharePoint
Responsibilities
Answering IT support calls and emails, creating and qualifying support tickets, performing on-site actions and device inspections, installing user accounts in Microsoft Office, replacing hardware components, documenting IT processes, troubleshooting and escalating incidents
Seniority
Entry-level to Mid-level, hands-on IC