Service Desk Agent 1st Level IT Support (m/w/d)
Core
Provide first-level IT support to internal employees, handling troubleshooting, documentation, and workstation configuration.
Role type
First-level IT support specialist
Builds
IT support services for internal staff
Domain
Logistics industry, IT infrastructure
Deliverable
client delivery
Required skills
IT support experience, Microsoft products and OS knowledge, analytical skills, technical understanding
Responsibilities
Support and advise internal staff on IT issues, analyze and document incidents, classify issues, resolve recurring IT problems, configure workstations during internal moves, handle software installations and updates, address complex technical inquiries