IT-Support (m/w/d)
Core
Providing 1st and 2nd-level IT support for user systems, including hardware and software troubleshooting, remote access setup, and system configuration.
Role type
IT Support Specialist (1st/2nd Level)
Builds
Maintains and configures Windows clients, Microsoft 365, and Azure environments for end-users.
Domain
IT Infrastructure / Enterprise Support
Required skills
Windows OS troubleshooting, Microsoft 365, Azure, Active Directory, Network basics, User account management, Patch management, Remote access configuration
Preferred skills
Knowledge of standard Windows client configuration, IT knowledge base management
Technologies
Windows, Microsoft 365, Azure, Active Directory
Responsibilities
Handling and resolving support inquiries, Installing and configuring customer systems, Distributing software updates and packages, Coordinating external service providers, Managing user accounts and access rights, Maintaining the IT knowledge base
Seniority
Mid-level, hands-on IC