First-Level-Support-Mitarbeiter (m/w/d)
Core
First-level IT support specialist serving as the primary contact for user IT issues, troubleshooting, and workstation setup.
Role type
First-Level Support Technician
Builds
IT support services for end-users
Domain
IT Support / Helpdesk
Deliverable
client delivery
Required skills
IT fundamentals, Windows/Linux/Office proficiency, user communication, technical troubleshooting, documentation
Responsibilities
Serve as first point of contact for IT inquiries, classify and escalate complex issues, assist with workstation setup and configuration, document user requests and solutions, provide user guidance on IT applications