IT-Support Mitarbeiter (m/w/d)
Core
Provides 1st-level technical support for internal users, handling installation, maintenance, and troubleshooting of workstations, printers, and telephony.
Role type
1st-level IT support technician
Builds
Maintains internal IT infrastructure and resolves user tickets
Domain
IT support / Desktop administration
Deliverable
client delivery
Required skills
Windows administration, network technology basics, ticketing system documentation, hardware installation, troubleshooting
Preferred skills
Service-oriented approach, teamwork
Technologies
Windows, printers, telephony systems, ticketing systems
Responsibilities
Handle 1st-level IT requests, install and maintain workstations (PCs, printers, phones), troubleshoot IT issues, document requests in the ticketing system