IT Service Desk Agent (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Hybrid
Core
1st-Level IT support agent providing helpdesk services, incident management, and user consultation for an IT systems house.
Role type
1st-Level IT Service Desk Agent
Builds
IT support services and user assistance for end-users
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
1st-Level incident management, ITIL framework knowledge, ITSM processes, ticketing system proficiency, user consultation, hardware/software troubleshooting, SLA adherence
Preferred skills
Office 365, Windows 10/11, Azure (user/password management), Valuemation platform
Technologies
Office 365, Windows 10, Windows 11, Azure, Valuemation, Ticketing Systems