IT-Help Desk Agent (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Hybrid
Core
First-level IT support agent responsible for resolving technical incidents and service requests for customers.
Role type
IT Help Desk Agent (1st Level Support)
Builds
Stable IT operations and user support for customers
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
1st Level Support, Azure, Office 365, Windows 10, Windows 11, ITIL, Ticket Management, Hardware Support, Standard Software Support, Business Critical Applications Support, SLA Management, ITSM Tools
Preferred skills
Knowledge Management Database Management, Escalation Management
Technologies
Azure, Office 365, Windows 10, Windows 11, ITSM Tools
Responsibilities
Manage 1st Level Incidents, Support users with hardware and software usage, Provide status updates via ticketing systems, Maintain Knowledge Management database, Ensure SLA compliance