IT-Support (m/w/d)
Core
First point of contact for customers regarding all IT questions and technical issues, identifying problems and finding solutions while providing excellent customer service.
Role type
IT Support Specialist
Builds
IT infrastructure support and customer service
Domain
IT Infrastructure / Customer Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, Software troubleshooting, Network setup, System administration, IT documentation, Ticket system management
Responsibilities
First contact for customers on IT problems and technical inquiries, Identify and resolve hardware and software issues, Install, configure, and maintain IT systems and applications, Document IT processes and problem solutions, Assist in network setup and system administration