Fachinformatiker als Mitarbeiter Helpdesk (m/w/d) hybrides Arbeiten (Remote & Präsenz)
Hybrid
Core
Provide technical support and IT system optimization for a textile management partner, handling user requests via phone, remote software, and ticketing systems.
Role type
IT Helpdesk Specialist (System Integration)
Builds
IT support services for end-users and internal systems
Domain
IT Services / Textile Management
Deliverable
client delivery
Required skills
IT support, ticketing systems, Microsoft Active Directory, Microsoft Exchange, SAP, iOS, Windows 10/11, Office 365, network infrastructure (DFS, DHCP, Print Servers)
Preferred skills
ServiceNow, German and English language proficiency
Responsibilities
Classify, analyze, and resolve incoming technical support requests; manage user accounts and permissions; document solutions in a knowledge base; escalate complex issues to specialized teams.