Kundenservice Mitarbeiter (gn) Technischer Support
Core
First point of contact for end customers and service contract customers regarding technical questions, disruptions, and the use of digital applications in heating technology and smart home systems.
Role type
Technical Customer Support Specialist
Builds
Digital solutions for heating technology, networked systems, and smart home applications
Domain
Heating technology, Smart Home, Networked Systems
Deliverable
client delivery
Required skills
Customer service experience, Technical troubleshooting, German (fluent), Digital application knowledge, CRM/ERP system usage
Preferred skills
Smart Home knowledge, Heating/Climatization/Refrigeration/HVAC experience, Salesforce, SAP
Responsibilities
Telephone support for end customers regarding smart home apps and interfaces, Troubleshooting technical issues, Handling service contract customer inquiries, Proactive contact for reported disruptions, Email customer support, Documentation and tracking in systems, Collecting customer feedback
Seniority
Individual Contributor