IT-Support Mitarbeiter (m/w/d)
Core
Providing 1st and 2nd-level IT support via ticketing system, phone, and on-site visits for a financial sector client in Mannheim.
Role type
IT Support Specialist (1st/2nd Level)
Builds
IT infrastructure and Microsoft-based systems for a financial client
Domain
Finance / IT Infrastructure
Required skills
IT support, ticketing systems, Windows OS (7-10), MS Office, hardware/software installation, external vendor coordination, documentation
Preferred skills
Microsoft environment administration, peripheral device knowledge
Technologies
Windows 7-10, MS Office, Ticketing Systems
Responsibilities
Answering and processing user requests via ticketing system, phone, and on-site; independent error analysis and resolution; ensuring system availability and optimizing IT infrastructure; supporting administration and development of IT systems in Microsoft environment; installing and commissioning hardware and software components; collaborating with external service providers; documenting solution concepts and technical incident reports
Seniority
Mid-level, hands-on IC