IT-Mitarbeiter 1st und 2nd Level Support (m/w/d)
Core
Handling user IT support requests via phone, ticketing system, or email, including error diagnosis and developing solution approaches.
Role type
IT Support Specialist (1st and 2nd Level)
Builds
IT support services for end-users
Domain
Healthcare / Hospital IT
Deliverable
client delivery
Required skills
IT service and support, ticket system administration, error diagnosis, solution development, active cooperation with IT departments, on-call availability
Preferred skills
Experience with healthcare processes, specifically in hospitals
Responsibilities
Processing user inquiries, diagnosing errors, developing solutions, cooperating with IT departments, administering ticket systems, participating in IT projects, on-call duty