(Junior) IT Service Desk Specialist (m/w/d)
Core
First point of contact for IT questions, resolving technical challenges, and supporting colleagues with hardware configuration and onboarding.
Role type
Junior IT Service Desk Specialist
Builds
IT support services for internal employees
Domain
Pharmaceutical industry IT operations
Required skills
IT support, ticket management, hardware configuration, software administration, process optimization, knowledge base management, CSV validation
Preferred skills
First experience in IT support or helpdesk, high learning agility, customer orientation, organizational talent, AI mindset for process automation