IT-Onsite-Support Mitarbeiter (m/w/d)
Core
Onsite IT support specialist providing 1st & 2nd level support for clients, smartphones, and tablets, performing on-site repairs and installations of hardware and software.
Role type
Onsite IT Support Technician
Builds
Repairs and installations for PCs, printers, and similar devices
Domain
IT Services / Hardware & Software Support
Required skills
Hardware troubleshooting, Software installation, Ticket system management, Client communication, ITIL process documentation, On-site repair execution
Preferred skills
Industrial client experience, System integration training, Quick learning ability
Technologies
Ticket systems, ITSM tools, Hardware/Software platforms
Responsibilities
Handle 1st & 2nd level support tickets on-site, Perform on-site repairs and installations, Communicate with hardware manufacturers for claims, Document ITSM processes according to ITIL standards
Seniority
Mid-level, hands-on IC
