IT-Support First und Second Level (m/w/d)
Core
Provide first and second-level IT support to customers in the Heidelberg area, handling inquiries via phone, email, and on-site contact to ensure smooth IT system operations.
Role type
IT Support Specialist (First & Second Level)
Builds
IT infrastructure and systems for customers
Domain
IT Services / Customer Support
Deliverable
client delivery
Required skills
Knowledge of common operating systems, Office applications, IT support experience, customer service skills, communication skills
Responsibilities
Receive and process customer inquiries, provide quick and effective solutions, ensure smooth IT system operations, support customers via phone, email, and on-site