Mitarbeiter IT Helpdesk / Data Center (m/w/d) bei einem Telekommunikationsanbieter
Core
Provide IT support and maintain IT systems for a leading telecommunications provider via phone, email, and ticketing systems.
Role type
IT Helpdesk / Data Center Technician
Builds
Reliable IT operations and user support for a telecommunications client
Domain
Telecommunications / IT Operations
Required skills
Microsoft Office environment, Windows 10, Exchange, SharePoint, ticket management, on-site actions, external vendor coordination, component exchange, documentation creation, process optimization, troubleshooting
Preferred skills
IT vocational training (Fachinformatiker für Systemintegration), shift work readiness, high learning agility
Technologies
Microsoft Office 2016, Windows 10, Exchange, SharePoint
Responsibilities
Offer IT customer support via phone, email, and ticketing systems; create, process, and qualify tickets; set up users in Microsoft Office environment; perform on-site actions and device inspections; exchange components and media; optimize Datacenter processes; troubleshoot and escalate issues
Seniority
Junior to Mid-level, hands-on IC