IT Service Desk Agent (m/w/d) in Mainz - hybrides Arbeiten (Remote & Präsenz)
Core
1st-Level IT support for end-users, handling incidents, service requests, and providing guidance on hardware, software, and IT processes.
Role type
1st-Level IT Service Desk Agent
Builds
IT support services for client end-users
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
1st-Level IT support, Office 365, Windows 10/11, Azure (password resets), ITIL processes, ITSM tools (Valuemation), SLA management
Preferred skills
Service Desk experience, English language skills
Technologies
Office 365, Windows 10, Windows 11, Azure, Valuemation
Responsibilities
Oversee 1st-Level support for client end-users, administer 1st-Level incidents, handle and process disturbances and service requests, provide user support and consultation on services, devices, and IT processes, apply ITIL standards, assist with hardware and standard software usage, communicate ticket status and solutions via ticketing system and email, support knowledge management database development and maintenance
Seniority
Entry-level to Junior