Junior Service Desk Agent (m/w/d)
Core
Provide telephone support for customer IT issues, manage incoming requests, and monitor systems to ensure service levels are met.
Role type
Junior Service Desk Agent
Builds
IT service stability and customer satisfaction for welfare, church, and healthcare organizations
Domain
IT Support / Service Desk
Deliverable
client delivery
Required skills
IT user knowledge (MS Office: Excel, Word, Outlook, Teams), structured and independent work style, high learning agility, problem-solving skills
Preferred skills
First experience in IT support or customer service, willingness to participate in shift work
Technologies
MS Office (Excel, Word, Outlook, Teams)
Responsibilities
Provide telephone support for customer IT issues, Qualify, document, classify, and resolve incoming requests, Monitor systems and support during outages, Communicate with suppliers
Seniority
Junior, entry-level IC