Head of Customer Service (m/w/d)
Core
Leading and scaling the DACH Customer Service team to improve efficiency, service quality, and customer experience through data-driven decisions and process transformation.
Role type
Senior leadership (Head of Customer Service)
Builds
Customer service operations, processes, and systems for the DACH region
Domain
Customer Service / Operations
Required skills
Team leadership, data analysis, process optimization, system development, transformation management, AI solution understanding
Preferred skills
Experience with AI-driven customer service solutions
Responsibilities
Operate and steer the DACH Customer Service team, make data-driven decisions, develop processes and structures, drive transformations, establish best practices
Seniority
Senior, hands-on IC
