Mitarbeiter IT Helpdesk / Data Center (m/w/d) bei einem Telekommunikationsanbieter - hybrides Arbeit
Core
Provide IT support and ensure stable IT system operations for a leading telecommunications provider via a hybrid Data Center and Helpdesk role.
Role type
IT Helpdesk and Data Center Technician
Builds
Stable IT systems and efficient user support for a telecommunications client
Domain
Telecommunications / IT Operations
Required skills
IT training (System Integration), Microsoft Office environment, ticket management, process optimization, on-site actions, external vendor coordination, component exchange, documentation
Preferred skills
High learning agility, shift work readiness, analytical thinking, proactive problem solving, communication, teamwork, English (spoken and written)
Responsibilities
Offer IT customer support via phone, email, and ticketing systems; create, process, and qualify 1st Level support tickets; optimize existing Data Center processes and develop new ones; handle incidents and escalate to 2nd Level; set up users in Microsoft Office environment; perform on-site actions and device inspections; coordinate and manage external service providers; exchange components and media according to specifications; create and maintain IT documentation
Seniority
Entry to Mid-level, hands-on IC