IT First Level Support / Help Desk (m/w/d)
Hybrid
Core
Providing technical support to end-users, resolving hardware and software issues, and managing support tickets.
Role type
IT First Level Support / Help Desk
Builds
IT support services for a client company
Domain
IT Support / Help Desk
Deliverable
client delivery
Required skills
Hardware and software troubleshooting, ticket system management, structured problem analysis, basic OS and network knowledge
Preferred skills
Service orientation, patience, communication skills
Technologies
Operating systems, network basics