IT-Support (m/w/d) 1st- und 2nd-Level
Core
Handling service requests, user account management, incident and problem management, and maintenance of client-side IT equipment.
Role type
1st- and 2nd-level IT support specialist
Builds
Client-side IT support services for a renowned customer in Heidelberg
Domain
IT Support / Client-side Infrastructure
Required skills
Helpdesk system usage, Windows Server systems, Active Directory, hardware installation and maintenance, software updates, user account management, incident analysis, problem management
Preferred skills
Windows Server systems, Active Directory
Technologies
Helpdesk systems, Windows Server, Active Directory
Responsibilities
Process service requests for employee onboarding/offboarding and equipment procurement, manage and maintain user accounts and access rights, handle incident and problem management for client support, monitor systems and components to ensure smooth operations, install, configure, and maintain client workstations (hardware and software)