3rd Level Supporter (m/w/d) mit Praxiserfahrung
Core
3rd Level Supporter performing deep analysis, diagnosis, and system optimization for an IT service company.
Role type
Senior IC IT Support Engineer
Builds
System improvements and optimized support processes
Domain
IT Services / Infrastructure
Required skills
Advanced troubleshooting, Server technologies, Network infrastructure, Operating systems, Documentation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Coordinate with internal departments and external service providers, Conduct deep analysis and diagnosis, Implement system improvements and optimizations, Support 2nd Level Support team with complex technical issues, Create comprehensive documentation of solutions and processes
Seniority
Senior, hands-on IC