Support Engineer
Core
Internal IT support engineer responsible for troubleshooting hardware, workstations, and conference room systems to ensure operational continuity for employees.
Role type
Senior IC IT Support Engineer
Builds
Internal IT ecosystem including workstations, conference rooms, and support systems
Domain
Internal IT Operations / TechOps
Deliverable
client delivery
Required skills
troubleshooting, root cause analysis, automation, documentation, knowledge sharing, proactive problem solving
Preferred skills
experience supporting executives, teaching others, process improvement
Responsibilities
Troubleshoot hardware and software issues for employees, ensure permanent resolution of recurring problems, automate mundane tasks, support executives and senior staff for critical events, document and share solutions to improve team capability (via careerplan.io/jobs/838bce97-415d-4cdc-95ea-904005feb131-support-engineer-at-palantir)