Second-Level-Support (m/w/d)
Core
Second-level IT support handling ticket prioritization, troubleshooting software errors, and collaborating with internal IT teams.
Role type
Second-level IT support specialist
Builds
IT support solutions and knowledge base documentation
Domain
Finance industry IT support
Required skills
IT support experience, hardware administration, software troubleshooting, ticket system management
Responsibilities
Prioritize and resolve support tickets, troubleshoot software errors, document solutions, collaborate with internal IT teams