Telefonischer Kundensupporter (m/w/d)
Core
Providing customer support via phone, email, and chat for an automotive client, handling inquiries, and guiding customers through product solutions.
Role type
Customer Support Specialist
Builds
Customer service interactions and case resolution for an automotive client
Domain
Automotive industry / Customer Service
Deliverable
client delivery
Required skills
Customer communication, CRM system usage, problem-solving, product knowledge, shift flexibility
Preferred skills
Commercial training background, service orientation
Responsibilities
Answering customer inquiries via phone, email, and chat; Processing and resolving customer requests according to internal guidelines; Assisting customers in locating services and entering data into the CRM system; Referring inquiries to relevant departments; Providing product advice and initiating next steps; Utilizing various CRM and information systems to manage customer cases
Seniority
Entry-level / Junior
