Customer Service Manager (m/w/d)
Core
Central point of contact for customers and distributors, ensuring high customer satisfaction through efficient service and order processing.
Role type
Customer Service Manager
Builds
Customer service strategies, service reports, and order fulfillment processes
Domain
Medical technology
Required skills
Customer relationship management, complaint handling, strategy development, process optimization, data analysis, ERP/CRM system administration, order processing, invoicing
Preferred skills
Medical technology industry experience, scheduling and delivery planning
Technologies
ERP/CRM systems, Office 365, Reporting tools
Responsibilities
Serve as central contact for customers and distributors, monitor and analyze customer inquiries including complaints, develop and implement customer service strategies and guidelines, support the team with training and process optimization, create service performance evaluations, manage customer data, receive orders and create quotes and invoices
Seniority
Mid-level, hands-on management