1st Level Support (m/w/d)
Core
Managing and resolving customer technical issues via ticketing systems, providing on-site and remote support, and collaborating with 2nd Level Support.
Role type
1st Level IT Support Specialist
Builds
IT support services for a client in Ludwigshafen am Rhein
Domain
IT Services / Customer Support
Deliverable
client delivery
Required skills
Ticket management, hardware and software troubleshooting, system administration (Windows and Linux), customer communication, documentation
Preferred skills
Vocational training in IT (Fachinformatik) or equivalent experience
Technologies
Windows, Linux
Responsibilities
Manage and process support tickets, monitor ongoing processes using software, serve as the first point of contact for customers on-site, via phone, and remotely, perform troubleshooting for hardware and software issues, handle general administrative tasks, create documentation
Seniority
Entry-level to Mid-level, hands-on IC
