Client Service Desk Süd (m/w/x)
Core
Provide 1st & 2nd level IT support and infrastructure maintenance for customers via on-site visits, phone, and remote channels.
Role type
Client Service Desk Technician (IT Support) (via careerplan.io/jobs/2260840-client-service-desk-sud-mwx-at-baseit)
Builds
IT infrastructure support and customer service solutions
Domain
IT Services / Customer Support
Deliverable
client delivery
Required skills
1st & 2nd Level Support, Microsoft Operating Systems, Ticketing Systems, Problem Solving, Documentation, Case Management
Preferred skills
Technical background, Analytical thinking, Team collaboration
Responsibilities
Handle 1st & 2nd level support tickets via phone, email, and ticketing system; Perform on-site and remote IT infrastructure maintenance and optimization; Research and resolve customer IT issues; Document support cases and workflows; Collaborate on IT projects.
Seniority
Mid-level, 2+ years experience