IT-SUPPORT-TECHNIKER (m/w/d) in Voll- oder Teilzeit ab sofort
Core
First-line IT support technician serving customers via phone and on-site, resolving technical issues and supporting infrastructure projects.
Role type
1st-level IT support technician
Builds
IT infrastructure projects including server, PC, notebook, firewall, and IP phone installations (via careerplan.io/jobs/1287531-it-support-techniker-mwd-in-voll-oder-teilzeit-ab-sofort-at-netactive)
Domain
IT support and infrastructure
Deliverable
client delivery
Required skills
Windows environment troubleshooting, hardware and software troubleshooting, ticket system documentation, remote maintenance, server installation, firewall configuration, IP phone system setup
Preferred skills
systematic problem-solving approach, persistence in debugging complex cases, willingness to learn new tasks, customer-oriented communication
Technologies
Windows, ticketing systems, remote maintenance tools, server hardware, firewalls, IP telephony
Responsibilities
Answering 1st-level support hotline calls, joint problem-solving with customers via phone, documenting issues in a ticket system, troubleshooting hardware and software in Windows environments, escalating tickets to 2nd-level support, supporting IT infrastructure projects
Seniority
Entry-level, hands-on IC