IT-Mitarbeiter Helpdesk / Support (m/w/d)
Core
First-Level IT support for internal and external users, handling hardware/software issues, workstation setup, and user training.
Role type
Helpdesk Support Specialist
Builds
IT support services for internal and external clients
Domain
IT Services
Deliverable
client delivery
Required skills
Windows OS, MS Office, Network basics, IT security basics, Ticketing systems
Preferred skills
Second-level support knowledge, User management tools
Responsibilities
Troubleshoot hardware and software issues, Install and configure workstations and networks, Document and escalate complex issues, Manage user accounts and system setup, Train users on new software, Handle support requests via phone, email, and tickets