IT-Koordinator (m/w/d) für einen öffentlichen Träger - hybrides Arbeiten (Remote & Präsenz)
Core
IT-Koordinator responsible for first-level support, incident management, and user administration for a social and diaconal organization.
Role type
IT Support Coordinator (First-Level Support)
Builds
IT service operations and user support for social/diaconal clients
Domain
Social services / IT Support
Deliverable
dashboards & analysis
Required skills
Windows OS, Microsoft Office, Ticketing systems, Mobile Device Management, User administration, Documentation
Preferred skills
System integration training, Budget planning, Onboarding support
Technologies
Windows, Microsoft Office, Ticketing systems, MDM
Responsibilities
Classify and monitor incident reports, process IT service requests in the ticketing system, administer users and rights in specialized applications, support annual budget planning, maintain forms and documentation, manage mobile devices via MDM, assist in onboarding new employees
Seniority
Mid-level, hands-on IC