IT First Level Support Mitarbeiter (m/w/d)
On-site
Core
Providing first-level IT support to customers via phone, handling tickets, and assisting with troubleshooting in Dresden.
Role type
IT First Level Support Specialist
Builds
IT support services for client companies
Domain
IT Support / Helpdesk
Deliverable
client delivery
Required skills
Phone communication, ticket management, basic IT troubleshooting, account management, German (fluent), English (good)
Preferred skills
IT vocational training (Fachinformatiker), prior IT experience
Technologies
Ticketing systems
Responsibilities
Answering customer phone inquiries, creating and tracking support tickets, identifying IT issues and assisting with resolution, advising customers on IT requests, escalating issues when necessary, creating and managing user accounts in various systems
Seniority
Entry-level / Junior