First Level Support (m/w/d)
Core
Handling user requests, incident creation, error analysis, and troubleshooting for clients in the Karlsruhe region.
Role type
First Level Support Specialist
Builds
IT support services for client companies
Domain
IT Services / Helpdesk
Required skills
IT training (e.g., System Integration Specialist), incident management, ticket system administration, knowledge base management, error analysis, troubleshooting, communication (verbal and written), familiarity with current operating systems
Preferred skills
First-hand support experience, knowledge of current operating systems
Technologies
Ticket systems, Knowledge bases, Operating systems
Responsibilities
Recording, analyzing, and processing user requests; creating and processing incidents; error analysis and fault elimination; escalating tickets to 2nd Level Support; maintaining the ticket system and expanding the knowledge base