IT Service Design Spezialist (m/w/d) - Anforderungsmanagement
Core
IT Service Design Specialist focusing on requirements management, translating customer needs into concrete IT solutions and service concepts for the social and healthcare sector.
Role type
Senior IC IT Service Design Specialist (Requirements Management)
Builds
Service catalogs, SLAs, and IT service concepts for social and healthcare clients
Domain
IT Service Management (ITIL/IREB) in the Social Welfare and Healthcare industry
Required skills
Requirements analysis, Service Design (ITIL), Service Transition, Service Catalog management, Cost-benefit analysis, Stakeholder management, Process optimization
Preferred skills
Managed Service experience, IREB certification, Industry knowledge (Social Welfare/Healthcare), Customer consulting, Negotiation
Technologies
ITIL, IREB
Responsibilities
Create service/product descriptions and SLAs, Develop and improve service catalogs, Conduct requirements workshops, Support service transition to operations, Assist in service retirement and decommissioning, Support commercial pricing and planning
Seniority
Senior, hands-on IC
