Mitarbeiter Service Desk (m/w/d) - hybrides Arbeiten
Core
First-level IT support specialist handling incidents, user queries, and technical troubleshooting for client end-users.
Role type
1st Level Service Desk Agent
Builds
IT service stability and user productivity for client organizations
Domain
IT Infrastructure & Service Management
Deliverable
client delivery
Required skills
IT infrastructure knowledge, ticketing systems, hardware troubleshooting, standard software support, Microsoft applications, German language proficiency
Preferred skills
IT operations models, customer service orientation, proactive problem solving
Responsibilities
Receive and resolve IT incidents and user requests via ticketing system, Provide user assistance and consultation on services and devices, Analyze and fix hardware and software issues, Ensure service quality and customer satisfaction, Implement and document Service Desk processes
Seniority
Mid-level, hands-on IC