Mitarbeiter Service Desk (m/w/d) im Finanzsektor - hybrides Arbeiten (Remote & Präsenz)
Core
1st-Level IT support specialist handling customer inquiries, incident coordination, and infrastructure monitoring for a financial sector client.
Role type
1st-Level IT Service Desk Specialist
Builds
IT service operations and incident resolution for financial clients
Domain
Financial Services / IT Support
Deliverable
client delivery
Required skills
IT support, incident management, ticketing systems (Jira, ServiceNow), ITSM tools, financial sector knowledge, German (fluent), English (fluent)
Preferred skills
IT training background, proactive work style, documentation skills
Responsibilities
Serve as primary contact for customer inquiries, coordinate and monitor service requests, act as interface between Service Desk and 2nd/3rd-level support, prioritize and coordinate incidents and changes, monitor and proactively secure infrastructure operations, create reports for quality monitoring and billing, document and maintain processes in ticketing systems, support IT projects and quality assurance
Seniority
Entry to Mid-level, hands-on IC