IT Service Desk Agent (m/w/d) in Mainz - hybrides Arbeiten (Remote & Präsenz)
Core
1st-Level IT support for end-users, handling incidents, service requests, and providing consultation on services, devices, and IT processes.
Role type
IT Service Desk Agent (1st-Level Support)
Builds
IT support services for end-users
Domain
IT Service Management (ITSM)
Deliverable
client delivery
Required skills
1st-Level support, ITIL standards, ticket management, hardware support, Microsoft 365, Windows 10/11, Azure basics, ITSM tools, SLA adherence
Preferred skills
Service Desk experience, Azure administration, Knowledge Management database maintenance
Technologies
Microsoft 365, Windows 10, Windows 11, Azure, Valuemation
Responsibilities
Oversee 1st-Level support for IT end-users, administer 1st-Level incidents, handle disruptions and service requests, provide user support and consultation, apply ITIL standards, communicate ticket status and solutions, support Knowledge Management database development and maintenance
Seniority
Entry to Mid-level, hands-on IC