Customer Account Specialist (w/m/d)
Core
Central point of contact for business customers in the mobility services industry, supporting daily operations, administrative processes, and service quality.
Role type
Customer Account Specialist
Builds
Customer service solutions and administrative support for business clients
Domain
Mobility services / Automotive industry
Deliverable
dashboards & analysis
Required skills
Customer relationship management, Administrative process management, Data management, Report creation, Project coordination, Contract administration, Data quality assurance, Process optimization
Preferred skills
Automotive industry experience, English language skills, MS Office proficiency
Responsibilities
Support and assist existing and business customers, Serve as contact for administrative and service-related inquiries, Maintain and manage customer, contract, and condition data, Process customer requests and develop appropriate solutions, Support customer-related projects and measures, Create reports, evaluations, and overviews, Coordinate between customers and internal departments, Assist with contract changes and administrative processes, Ensure high data quality in systems, Participate in optimizing service and support processes