IT-Mitarbeiter im 1st und 2nd Level Support (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
Providing internal 1st and 2nd level IT support for a leading IT service provider in the wholesale and logistics industry.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
IT services and user support for internal clients
Domain
IT Services / Wholesale & Logistics
Deliverable
client delivery
Required skills
IT troubleshooting, ticket management, OS installation, Active Directory, printer administration, remote support, LAN/WAN, Windows Server, VMware
Preferred skills
Helpdesk experience, Class B driver's license, English proficiency
Technologies
Windows 10, Microsoft 365, Microsoft Active Directory, Windows Server 2016+, VMware Virtualization
Responsibilities
Receive, record, and categorize internal IT and telecom requests in a ticketing system; Resolve hardware and software issues via phone, remote, or on-site; Administer client environments including OS and application installation; Monitor and troubleshoot production printers.
Seniority
Mid-level, hands-on IC