First-Level-Supporter (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Hybrid
Core
First-level support specialist handling technical inquiries and incidents for clients, serving as the primary point of contact for service requests.
Role type
First-Level Support Engineer
Builds
IT support services and incident resolution for clients
Domain
IT Services / Linux Administration
Deliverable
client delivery
Required skills
RedHat Linux administration, Linux system administration, incident management, service request management, knowledge base maintenance, video creation
Preferred skills
IT vocational training background, cross-functional communication
Technologies
RedHat Linux, Jira, Confluence