Customer Service HR-Applikationen Mitarbeiter/in (m/w/d)
Core
Conduct webinars and online training sessions for customers, develop help texts and short explanatory videos, document new features, and maintain the demo version.
Role type
Customer Service HR Applications Specialist
Builds
Training materials, help documentation, and demo environments for ERP software
Domain
Business software / ERP for architects, engineers, and service companies
Deliverable
product features
Required skills
Webinar and training facilitation, video creation, technical support, clear communication, business software knowledge, HR processes
Preferred skills
Experience in support, familiarity with blogs and forums
Technologies
Video creation tools, webinars, blogs, forums
Responsibilities
Conduct webinars and online training sessions, develop help texts and explanatory videos, document new features, maintain the demo version, perform spot checks on customer systems, provide proactive configuration and process consulting