SMB Customer Success Manager - Americas
Core
Create high-quality onboarding materials, documentation, and e-webinars to enable early-stage customers to independently build hiring excellence into their organizations, while assisting via email and calls.
Role type
SMB Customer Success Manager (programmatic/onboarding focus)
Builds
In-app onboarding experiences, foundational webinar series, recorded content, and retention best practices
Domain
HR Tech / Recruiting SaaS
Deliverable
product features
Required skills
Customer-facing experience with complex SaaS products, problem-solving and troubleshooting, defining project scope independently, detailed written and verbal communication, empathetic customer interaction, process improvement identification
Preferred skills
Subject matter expertise in recruiting, ability to dig into customer use cases, collaborative solution design
Technologies
Amplitude
Responsibilities
Own a book of customers as the main point of contact in a shared inbox, hop on customer calls per SLAs, take ownership of medium and large operational projects, create onboarding materials and documentation, assist customers with complex challenges
Seniority
Mid-level, 2+ years experience