IT Administrator 1st und 2nd Level (m/w/d)
Core
Providing internal user support via ticketing and phone, resolving hardware and software issues within Microsoft-365 and DATEV environments, and supporting staff and clients with digital solutions.
Role type
IT Administrator (1st & 2nd Level Support)
Builds
PC workstations, telephony, and peripheral devices
Domain
Legal services / Tax advisory / Accounting
Required skills
IT support, user support, software application support, Microsoft 365, hardware troubleshooting, software troubleshooting, PC setup, telephony support, peripheral device management
Preferred skills
DATEV experience
Technologies
Microsoft 365, DATEV
Responsibilities
Handle internal user support via ticketing system and phone (1st & 2nd Level), Resolve hardware and software problems in Microsoft-365 and DATEV environments, Support employees and clients with digital solutions and work processes, Set up, maintain, and develop PC workstations, telephony, and peripheral devices, Collaborate and coordinate with external DATEV-ASP and IT service provider