Teamlead Sales & Service - Tourismus / Ausbilder (m/w/d)
Hybrid
Core
Leading a sales and service team for cruise vacations, coaching staff on sales strategies and service quality, and training apprentices in tourism sales.
Role type
Team Lead / Team Manager (Sales & Service)
Builds
Cruise vacation packages and sales services
Domain
Travel & Tourism (Cruise industry)
Required skills
Team leadership, coaching, KPI management, process optimization, recruitment, training
Preferred skills
E-commerce experience, digital tools proficiency, trainer qualification (AdA/AEVO)
Technologies
Digital sales tools, reporting software
Responsibilities
Lead and coach sales and service team members, achieve KPIs (conversion, customer satisfaction), manage quality and optimize workflows, conduct interviews and hire new staff, train tourism apprentices
Seniority
Mid-Senior, hands-on IC