IT-Support Mitarbeiter / 1st-Level-Support (m/w/d)
Core
1st-Level IT support specialist handling ticket intake, troubleshooting, and hardware preparation for a hospital network.
Role type
1st-Level IT Support Technician
Builds
IT stability and user access for hospital staff and patients
Domain
Healthcare IT / System Integration
Required skills
Ticket system management, hardware troubleshooting, network analysis, user permission management, documentation, basic project ownership
Preferred skills
Network technology, Microsoft environments, IT service management, MDM, backup systems
Technologies
Ticketing systems, Microsoft Office, MDM, Firewall, Backup solutions
Responsibilities
Receive and assess support requests via ticket system and hotline, resolve typical software and hardware issues, perform basic network and connectivity analysis, escalate complex issues to 2nd-Level Support, support ongoing 2nd-Level tasks, take ownership of small IT sub-projects
Seniority
Junior to Mid-level, hands-on IC