Mitarbeiter:in Reporting und Datenanalyse
Core
Analyze key performance indicators of a customer service center, identify trends and optimization potential, and ensure optimal team staffing through proactive workforce and shift planning.
Role type
Reporting and Workforce Planning Analyst
Builds
Weekly and monthly reports, actionable recommendations for staffing needs, and monthly shift schedules
Domain
Banking / Customer Service Operations
Deliverable
dashboards & analysis
Required skills
Data analysis, Trend identification, Workforce planning, Shift scheduling, Data quality assurance, Report creation, Excel (Pivot, Formulas, Charts, Power Pivot), PowerPoint (via careerplan.io/jobs/12288-4932766748-S-mitarbeiterin-reporting-und-datenanalyse-at-s-kundenservice)
Preferred skills
Degree in Data Science, Business Informatics, or Business Administration with a focus on Controlling or Business Analytics
Technologies
Excel, PowerPoint
