Mitarbeiter für den IT-Support (m/w/d)
Core
First-level IT support and troubleshooting for employees across remote and on-site environments.
Role type
IT Support Specialist
Builds
IT infrastructure and user workstations
Domain
IT Services
Required skills
Windows, Microsoft 365, Networking, User Account Management, Software Installation, IT Security Measures, Process Documentation
Preferred skills
Digital Solution Implementation, Project Collaboration, External Vendor Coordination
Responsibilities
Provide first-level support and act as the primary contact for employee IT inquiries, Analyze and resolve IT issues remotely and on-site, Set up and maintain workstations including laptops, smartphones, and printers, Manage user accounts, access rights, and Microsoft 365, Assist with network, VPN, and system topics, Implement IT security measures and updates, Install and maintain software and manage licenses, Document systems and support cases, Independently develop IT processes, Identify and implement digital solutions, Collaborate on IT projects and optimize existing systems, Work with external service providers