IT Provider Manager / Service & Supplier Manager Applikationen (m/w/d)
Core
Managing a portfolio of IT applications and their associated service providers for Messe München, ensuring service quality, performance, and budget adherence.
Role type
Senior IT Provider Manager / Service & Supplier Manager
Builds
IT application services and operational support for Messe München's exhibitions and events
Domain
IT Service Management / Application Operations
Required skills
ITIL processes (Service Portfolio, Transition, Operation), IT Service Management (Incident, Problem, Change, Release), vendor management, budget planning, KPI/SLA monitoring, application lifecycle management
Preferred skills
ITIL V3 certification, experience with market-standard applications, solution concept development
Technologies
ITIL, Service Management tools
Responsibilities
Plan and manage IT service budgets; monitor KPIs and SLAs; manage vendor contracts and performance; ensure compliance with ITSM processes; act as Incident Manager; support solution concepts and process improvements
Seniority
Senior, hands-on IC