Leiter Service- und Kapazitätsplanung (m/w/d) in Direktvermittlung
Core
Leading teams for planning, dispatching, and performance management to optimize technician utilization and service processes.
Role type
Senior leadership (Service & Capacity Planning Lead)
Builds
Field service operations, routing, and dispatch systems
Domain
Field Service Management / Operations Analytics
Required skills
Workforce planning, Service operations, Operations analytics, Field Service Management systems, Data analysis, KPI management, Lean methods, Team leadership
Preferred skills
SAP FSM, Salesforce Field Service, ServiceMax, Power BI, Tableau
Technologies
SAP FSM, Salesforce Field Service, ServiceMax, Power BI, Tableau, Excel
Responsibilities
Lead and develop teams for planning, dispatching, and performance management; Optimize capacity planning and technician utilization; Build and develop KPI, reporting, and performance dashboards; Analyze operational metrics and implement improvement measures; Optimize routing, dispatch, and service processes using Lean methods; Collaborate with Operations, Customer Service, Finance, Sales, and IT.
Seniority
Senior, hands-on IC with leadership responsibilities